General conditions
RENTAL TERMS AND CONDITIONS
FOR RESERVATION ACCOMMODATION Our automatic system for calculating availability and prices will allow you to choose the apartment or house that interests you and immediately make the online payment of 40% of the rental price or, failing that, you can make a bank transfer within a maximum period of 48 hours.
Reservation confirmation: Once the 40% payment has been made, the reservation will be confirmed instantly.
It is also possible to request a reservation by email or in our office.
REST RENTAL mount must be paid before 20 days of the expected date of check-in.
RIGHT OF OCCUPATION OF ACCOMMODATION begins arrival day from 17 h and ends the day of departure at 10am.
Key collection at our office located at 46A Avenue Riells L'Escala within office hours. We appreciate that fit this schedule. We recommend that you tell us the approximate time of arrival.
OFFICE HOURS 9 to 13.00. - 16 to 19h. Sundays and holidays closed.
ARRIVAL DEPOSIT will be returned once supervised accommodation on the day of departure.
DEPARTURE. 9-10 h in the morning the day of departure, the come to visit to check the house. If our visit is not realized, we beg us to return the keys at 10am. in the morning. The customer will leave the house and furnishings in the same condition you found it upon arrival. If they are broken material or utensils (cutlery, plates, glasses, for example) during your stay, we ask you replace it with one of equal or similar. If it is a most important element, it is necessary to inform the agency of the event.
FINAL CLEANING Not included in the rental price. The home must be left in the same state of order and cleanliness as when you arrived. The final cleaning service does not include garbage collection, placement or cleaning of kitchen materials, utensils, or furniture.
INCLUDED IN THE PRICE OF ACCOMMODATION normal and responsible consumption of water and electricity. (Electricity not included from November to April inclusive). Should the gas bottle runs out during your stay, you can go through a replacement at no charge. For safety, please close the key gas bottle. NOT INCLUDED excessive use of water and electricity consumption. Make reasonable use of air conditioning or heating, if available, closing doors and windows during use.
NOT INCLUDED IN THE PRICE OF ACCOMMODATION, bed linen, towels, cots, .. and other extras available on the characteristics of each property, if interested, please hire when booking.
TOURIST RATE for those over 16 years, per person per stay (maximun 7 nights).
BOOKING CANCELLATION BY THE CLIENT .Any cancellation or amendment request must be sent to us in writing.
• If cancellation occurs more than 60 days before the arrival date will be penalized with 10% of the rental amount.
• If cancellation occurs with 30-60 days before the arrival date will be penalized with 20% of the rental amount.
• If cancellation occurs with 15-30 days before the arrival date will be penalized with 40% of the rental amount.
• If cancellation occurs with less than 15 days before the arrival date will be penalized with 100% of the rental amount.
• In case of no show (NO SHOW), the tourist will lose 100% of the rental amount.
REASONS CANCELLATION by the client include any type of cause, whether due to a health impediment and/or for reasons beyond the control of the client and the tourist rental agency, even if it is due to a national or international state of alarm or any another exceptionality (due to medical pandemics or other political or social causes) that does not completely prevent movement due to the closure of borders, regions or other administrative divisions.
CHANGES BY THE COMPANY In case the accommodation could not be occupied because of unforeseen reasons, not attributable to the company, the company has the right to substitute the original accommodation by other with the same or superior characteristics, without any additional payment. The Agency is committed to the efforts within its power to solve the problem or reduce it.
SPECIAL CONDITIONS IN DROUGHT SITUATIONS. The measures to manage episodes of water shortage in the territory agreed upon by the Generalitat of Catalonia and/or other competent public administrations will be mandatory for both contracting parties. In compliance with the regulations, services may be affected that cannot be carried out normally without this fact entailing any type of compensation.
RENTAL CONDITIONS ACCEPTANCE Payment of the booking by the client, means the total acceptance of these conditions of rental.
FINQUES BALLESTA, S.L. - Av.Riells, 46A - 17130 L-ESCALA - NIF: B17621061
_______________________________________________________________________________